Our promise
Every product we sell is genuine Michael’s Bouquet stock, supplied through our agency. If something arrives wrong, damaged or not what you ordered, we will make it right.
Damaged, faulty or incorrect items
Inspect your order when it arrives. If an item is broken, leaking, or is not what you ordered, contact us within 48 hours of delivery with your order number and a photo. We will replace the item or refund you in full, including delivery costs, at your choice.
Change of mind
Fragrance is personal, and we would rather you had a scent you love. If you change your mind, you may return an item within 7 days of delivery provided it is:
- unopened and unused,
- with its seal and packaging intact, and
- accompanied by proof of purchase.
Return delivery costs for change-of-mind returns are yours to cover. Once we receive and check the item, we will refund the product price within 7 working days.
What we cannot accept
For hygiene and safety reasons we cannot accept returns of opened or used perfumes, body mists, lotions, shower gels, roll-on deodorants or tissue oil, unless the product is faulty. This does not affect your rights under the Consumer Protection Act, 2012.
Refunds
Refunds are made by M-Pesa to the number used to place the order, unless you ask otherwise. Please allow up to 7 working days after we approve the return.
How to start a return
Contact us on 0711348906 with your order number and a short description. Do not send anything back before speaking to us, or we may not be able to trace it.
Questions? Call, SMS or WhatsApp 0711348906, or use our contact form. We reply Monday to Saturday, 8:00am–6:00pm.
